We are aware of an outage affecting WiMax Broadband connections Lydd, Kent and the surrounding areas. This is due to UK power networks power cut at our repeater site. Power is projected to be restored between 17:00 and 18:00 today. Please do not reset your equipment during this period.
Apologies for any inconvenience this may cause.
OFNL currently have an issue affecting FTTH connections in Somerset BA5 postcode area
196535: INCIDENT AFFECTING BROADBAND SERVICES
Last updated:(12 Oct 2021 12:10hrs)
Status: Currently open.
Location: Somerset (BA5).
We are currently experiencing a network incident in Somerset (BA5) affecting data services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.
Please do not reset your equipment.
We apologise for any inconvenience this may cause.
Latest Update From OFNL:
Update (13 Oct 2021 08:18hrs) Work to restore service was completed at 20:55 on 12/10/2021. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Latest update from OFNL: Update (13 Oct 2021 08:18hrs) Work to restore service was completed at 20:55 on 12/10/2021. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Previous updates: Update (12 Oct 2021 14:02hrs) It has been identified that this incident has been caused by an issue with a 3rd party carrier, who provide service to us in this area.
We are working with the provider to resolve this issue and a further update will be provided within 2 hours, or as soon as possible.
We apologise again for the inconvenience caused and thank you for your patience.
From OFNL status page We are currently experiencing a network incident in Upper Hayford affecting all services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.
Please do not reset your equipment.
We apologise for any inconvenience this may cause.
Update (13 Oct 2021 10:38hrs) Our 3rd party provider has repaired the damaged fibre and customers should now see services are restoring. We will continue to monitor.
Latest update from OFNL :
Update (12 Oct 2021 15:01hrs) Escalations have been made with the 3rd party provider. They have been on site working to localise the fibre break since 13:00. We are continuing to work to resolve this issue and a further update will be provided within 4 hours or as soon as possible.
We apologise again for the inconvenience caused and thank you for your patience.
Latest Update from OFNL:
We apologise for any inconvenience this may cause. Update (12 Oct 2021 11:33hrs) Engineers have been investigating the problem and found a fibre break on 3rd party’s network. We are continuing to work to resolve this issue and a further update will be provided within 2 hours or as soon as possible.
We apologise again for the inconvenience caused and thank you for your patience.
We are aware of an outage affecting Wimax connections in Kingston area of Kent CT4 6 postcode area. This is due to UK power networks power work , and should be completed by 14.30 to 15.30 today.
Apologies for any inconvenience this may cause
OFNL are currently aware of an issue affecting FTTH connections in the Horsham Area and are working to get this resolved : Please see below their latest update:
196360: INCIDENT AFFECTING BROADBAND SERVICES
Last updated:(11 Oct 2021 14:26hrs)
Status: Currently open.
Location: Horsham RH13.
We are currently experiencing a network incident in Horsham affecting data services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.
Please do not reset your equipment.
We apologise for any inconvenience this may cause.
OFNL currently have an issue affecting FTTH connections in the Dartford DA1 postcode area, they are aware of this and investigating, tis is the latest update we have:
196368 : INCIDENT AFFECTING BROADBAND AND VOICE SERVICES
Last updated:(11 Oct 2021 07:56hrs)
Status: Currently open.
Location: Dartford DA1.
We are currently experiencing a network incident in Dartford affecting voice and data services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.
Please do not reset your equipment.
We apologise for any inconvenience this may cause.
Latest Update from OFNL:
Update (11 Oct 2021 18:00hrs) Work to restore service was completed at 17:41 on 11/10/2021. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
latest update from OFNL: Update (11 Oct 2021 14:56hrs) The replacement equipment has not arrived as expected and we are working with the vendor to establish an ETA as quickly as possible. OFNL and vendor engineers remain at site awaiting the delivery.
We are continuing to work to resolve this issue and a further update will be provided within 2 hours or as soon as possible.
We apologise again for the inconvenience caused and thank you for your patience.
Latest update fro OFNL : Update (11 Oct 2021 12:54hrs) OFNL and equipment vendor engineers are at the site and are awaiting the arrival of the replacement chassis. Work will then commence to swap the faulty device.
We are continuing to work to resolve this issue and a further update will be provided within 2 hours or as soon as possible.
We apologise again for the inconvenience caused and thank you for your patience.
Engineer has arrived at site, on site testing confirms third party equipment has failed. Replacement equipment had already been requested from the vendor and is on route to site. We are continuing to work to resolve this issue and a further update will be provided within 2 hours or as soon as possible.
We apologise again for the inconvenience caused and thank you for your patience.
Update (11 Oct 2021 09:32hrs) Engineers have been investigating the problem and found that equipment has failed on site. An engineer is on route to site to further investigate. We are continuing to work to resolve this issue and a further update will be provided within 2 hours or as soon as possible.
We apologise again for the inconvenience caused and thank you for your patience.
We are currently aware of a UK Power Networks outage effecting Carlton Meres Holiday Park. UK Power Networks status update:
"Reason for this unplanned power cut:
We had to turn off power in your area so our engineers could safely carry out emergency repairs to the network. We're sorry for any disruption this may be causing you. We estimate the power will be back on: 16:00 - 17:00 We may be able to get some customers on sooner."
Please do not reset your routers.
Thank you.