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Incidents

4th August 2021

WiMAX (Wireless Broadband) Park Holidays - Birchington vale holiday park partial outage

We are currently experiencing some outages in regards to broadband services on Birchington vale holiday park

We currently have maintenance investigating this issue and will provide an update soon, We apologise for any inconvenience caused

Please do not reset your equipment during this time.

  • Service has now been restored as of 13:37pm on 04/08/2021

    We apologise for any inconvenience caused.

    • 3rd August 2021

    Park Holidays - Harts Holiday Park - Essential Emergency Maintenance

    We are currently conducting essential emergency maintenance at Harts Holiday Park to improve reliability. This will cause connections to go offline for up to an hour while maintenance is being carried out.

    Please do not reset your equipment during this time.

    We apologise for any inconvenience caused.

  • Maintenance has now completed and connections should be back up and running as normal.

    • 30th July 2021

    FTTH Connections in Wallyford, EH21 area

    OFNL are aware of an issue affecting FTTH customers in the Wallyford, EH21 area , added to our status page as have quite a few customers in that area

    [189725] : INCIDENT AFFECTING BROADBAND SERVICES
    Last updated:(30 Jul 2021 15:20hrs) Status: Currently open. Location: Wallyford EH21. We are currently experiencing a network incident in Wallyford affecting data services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.

    Please do not reset your equipment.

    We apologise for any inconvenience this may cause. No updates for this incident yet.

  • Update (30 Jul 2021 17:12hrs) Engineers have been tasked to site to investigate further and have an ETA of 19:00.

    We are continuing to work to resolve this issue and a further update will be provided within 2 hours.

    We apologise again for the inconvenience caused and thank you for your patience.

    • FTTH (Fibre To The Home) FTTH connections in Hertford, SG14 area

    OFNL have resolved this, if your service is still not working please contact us.

    OFNL are aware of an issue affecting FTTH customers in the Hertford, SG14 area You can keep track of the fault via the OFNL website : https://www.ofnl.co.uk/incidents/view, and look for 189682 - INCIDENT AFFECTING BROADBAND SERVICES
    Latest details as below:

    189682 - INCIDENT AFFECTING BROADBAND SERVICES
    Last updated:(30 Jul 2021 12:12hrs) Status: Currently open. Location: Hertford, SG14. We are currently experiencing a network incident in Hertford, SG14 affecting data services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.

    Please do not reset your equipment.

    We apologise for any inconvenience this may cause. Update (30 Jul 2021 14:07hrs) Engineers have arrived at the site to investigate further. We are continuing to work to resolve this issue and a further update will be provided as soon as possible, or within 2 hours.

    We apologise again for the inconvenience caused and thank you for your patience.

  • OFNL have completed their work and the service in the area has been restored. Please get in contact if you still have no service.

  • Update (30 Jul 2021 18:04hrs) 3rd party provider engineers have arrived in the area and are investigating the issue within their network. We are working with the provider to resolve this issue and a further update will be provided within 2 hours or as soon as possible.

  • latest update from OFNL website : Update (30 Jul 2021 16:04hrs) It has been identified that this incident has been caused by an issue with a 3rd party carrier, who provide service to us in this area. We are working with the provider to resolve this issue and a further update will be provided within 2 hours or as soon as possible.

    We apologise again for the inconvenience caused and thank you for your patience.