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Incidents

21st July 2021

WiMAX (Wireless Broadband) Throwley,Kent Outage

We are aware of an outage affecting the Throwley, Kent and surrounding area.

Our team are currently investigating the nature of this outage.

Please do not reset your equipment during this period. Apologies for any inconvenience caused.

  • Our engineer on site has now confirmed that this issue has now been rectified and is back online.

    Thank you again for the patience and understanding during this period.

  • Our engineer has arrived on site and have managed to get the area back online.

    Our engineer will be on site for a while to ensure that this does not come back offline.

    Thank you for your patience and understanding.

    • 19th July 2021

    FTTH (Fibre To The Home) OFNL Outage Affecting GLOUCESTER GL2 Broadband Services

    Broadband service is currently down in GL2 postcodes due to an OFNL fault we apologise for any inconvenience this has caused.

    From OFNL Incidents page:https://www.ofnl.co.uk/incidents/view

    188489 : INCIDENT AFFECTING BROADBAND SERVICES
    Last updated:(19 Jul 2021 05:32hrs) Status: Currently open. Location: GLOUCESTER, GL2. We are currently experiencing a network incident in GLOUCESTER, GL2 affecting Data services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours. Please do not reset your equipment. We apologise for any inconvenience this may cause.

  • From OFNL Incidents page: https://www.ofnl.co.uk/incidents/view

    Update (19 Jul 2021 11:32hrs) This incident was closed on Monday, July 19th, 2021 at 11:32hrs.

  • From OFNL Incidents page https://www.ofnl.co.uk/incidents/view we apologise for any inconvenience.

    Update (19 Jul 2021 09:52hrs) Engineers have reached the site and are investigating the issue. We are continuing to work to resolve this issue and a further update will be provided in 2 hours or as soon as possible.

    We apologise again for the inconvenience caused and thank you for your patience.

  • From OFNL incident page https://www.ofnl.co.uk/incidents/view we apologise for any inconvenience caused.

    Update (19 Jul 2021 07:55hrs) It has been identified that this incident has been caused by an issue at Vodafone, who provide service to us in this area.

    We are working with Vodafone to resolve this issue and a further update will be provided as soon as possible.

    We apologise again for the inconvenience caused and thank you for your patience.

    • 15th July 2021

    WiMax Outage - West Hougham and the surrounding areas

    We are currently aware of an issue affecting WiMax connections in the West Hougham Area of Kent and the surrounding areas.

    This has been identified as a power related issue at the host site that is currently being worked on.

    Please do not reset your equipment during this period. Apologies for any inconvenience caused.

  • We are now back on mains power.

    The electrician is due back tomorrow to run a few further tests on the circuits.

    While the tests are performed there may be a couple of short outages but we will try to keep this to a minimum.

  • We are currently powering by generator while the electrical work completes.

    There will be a brief drop when we move back over to mains power. Likely within the next 1-2 hours