Some systems are experiencing issues
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Incidents

18th June 2021

We are currently aware of an issue affecting some Wimax connections in the Ulcombe Hill, Maidstone area

Please do not reset your routers.

We will advise once we have further information. Apologies for any inconvenience caused.

  • The power issue has now been resolved and connections should all now be back online.

    Apologies for any inconvenience caused

  • We are investigating an outage on Birchington Vale Holiday Park, in The Robbins area.

    Our network team are currently investigating this issue and will provide further updates soon.

    Please do not reset your routers.

    Apologies for the disruption.

  • Our engineers have been to site and rectified the issue affecting some of the Fibre connections in 'The Robbins' area of Birchington Vale.

    All connections should now be back online.

    Apologies for any inconvenience caused

  • We are aware of an outage on Coghurst Hall Holiday Park. This is currently being investigated by the 3rd part line provider.

    We will provide further updates as we receive them from the provider.

    Please do not reset your routers.

    We apologise for the disruption

  • The fibre issue affecting The Coghurst Hall Holiday park has now been resolved and all connections should now be back online.

    Apologies for any inconvenience caused

  • 16th June 2021

    We are currently aware of a power issue affecting Park Holidays, Chichester Lakeside, Ivyview Way area Wimax connections. Please do not reset your routers. We will update once we have further information. Apologies for any inconvenience caused.

  • The Power Issue has been resolved and connections are now back online.

    Apologies for any inconvenience caused

  • 12th June 2021

    We are currently investigating an outage in the Blue Bell Lane area of the Beauport Holiday Park.

    Apologies for the disruption.

    Please do not reset your routers.

  • Our engineer has replaced equipment on the repeater and connections are now back online.

    We apologise for the disruption.

  • We now have an engineer on site investigating the repeater in question.

    Thank you for your continued patience.