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Incidents

26th February 2021

Loss of service in the Shottenden Area

There is a local power issue effecting the Shottenden area. We have been informed this will be resolved between 21:00-22:00.

We are sorry for any inconvenience this may have caused.

Please do not reset your equipment.

  • Service was restored over night at 2:24AM.

    • WiMAX (Wireless Broadband) Loss of service Seaview Caravan park

    We are aware of an outage at the Seaview Holiday Park. We've been informed it is due to power issues localised in the area and are working to get service restored as soon as possible.

    Please do not reset your equipment.

    Sorry for any inconvenience this may have caused.

  • Service has been resumed at Seaview, the Power issue has now been resolved.

    Apologies for any inconvenience this may have caused.

    • 25th February 2021

    WiMAX (Wireless Broadband) Park Holiday Oaklands Park - Wimax connections

    We are currently aware of an issue affecting the Wimax connections at Park Holidays Oaklands site.

    The issue has been confirmed to be due to local power issues, electricians are already on site and working to get it up and running as soon as possible.

    Please do not reset your routers. Apologies for any inconvenience this may cause

  • All connectivity at Oaklands Holiday Park should now be restored as the local power fault has been resolved on site.

    We apologise for any inconvenience caused during this period.

    • 24th February 2021

    Service Outage - Studdal

    We are currently aware of an outage in the Studdal area. Our network team is currently investigating the cause of the outage.

    Please do not reset your equipment.

  • The cause for the loss of service was due to a power outage in the Studdal area. This has now been resolved and services are back up.

    • Customer Portal Intermittant connectivity issues

    We are aware of reports that the customer portal (my.vfast.co.uk) is experiencing connectivity issues for certain customers. We are looking into it currently.

  • Issue with circuit provider has now been resolved.

  • Our network team is continuing to investigate issues regarding portal issues. We should have another update around 12pm

    • 23rd February 2021

    WiMAX (Wireless Broadband) Partial Loss of service at Oaklands Holiday Park

    Service has been restored to Oaklands Holiday Park. We are sorry for any inconvenience this may have caused.

    OFNL INCIDENT AFFECTING BROADBAND SERVICES - Shifnal, TF11

    Last updated:(23 Feb 2021 10:05hrs) Status: Currently open. Location: Shifnal, TF11. We are currently experiencing a network incident in Shifnal affecting data services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.

    Please do not reset your equipment.

    We apologise for any inconvenience this may cause.

  • Update (23 Feb 2021 12:37hrs) This incident was closed on Tuesday, February 23rd, 2021 at 12:37hrs.