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OFNL - 201661: INCIDENT AFFECTING BROADBAND SERVICES

OFNL Update: 201661: INCIDENT AFFECTING BROADBAND SERVICES
Last updated:(03 Dec 2021 15:59hrs) Status: Currently open. Location: Crewe, CW1. We are currently experiencing a network incident in Crewe, CW1, affecting data services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.

Please do not reset your equipment.

We apologise for any inconvenience this may cause.

Update (03 Dec 2021 20:52hrs) Work to restore service was completed at 20:38 on 03/12/2021. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

OFNL Update: Update (03 Dec 2021 19:37hrs) Engineers have arrived on site and have localised the fault and are beginning work to restore services.

We are continuing to work to resolve this issue and a further update will be provided within 2 hours or as soon as possible.

We apologise again for the inconvenience caused and thank you for your patience.

Posted 2 years ago by Technical Support

OFNL Update: Update (03 Dec 2021 18:05hrs) It has been identified that this incident has been caused by an issue with a third party carrier, who provide service to us in this area.

We are working with the provider to resolve this issue and a further update will be provided in 2 hours or as soon as possible.

We apologise again for the inconvenience caused and thank you for your patience.

Posted 2 years ago by Technical Support