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Incidents

30th July 2022

No incidents reported

29th July 2022

OFNL have been aware of a fibre fault affecting broadband and voice services in the SP4 of Salisbury.

OFNL currently have engineers on site investigating the issue.

There is currently no resolution time for this to be resolved.

We will update this page proactively once we have any further updates from OFNL.

We apologise for any inconvenience caused during this time please do not reset your equipment.

  • Update from OFNL (02 Aug 2022 20:59hrs) Work to restore service was completed on 02/08/2022 at 19:10. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

    Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

    We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

  • Latest from ofnl:

    Update (01 Aug 2022 08:36hrs) Due to industrial action, our third party cant gain access to the BT exchange so are unable to progress with service restoration. We are working hard with our 3rd party provider to restore service as soon as possible. With the industrial action by BT staff still ongoing today, we do not expect restoration of service until 02/08/2022 at the earliest.

    We apologise again for the inconvenience caused and thank you for your patience.

  • We are currently aware of an outage affecting Broadband and Voice services in Ulcombe and the surrounding areas. Our engineers have investigated this issue on site and we have raised this incident with our line provider to investigate further.

    Apologies for any inconvenience caused please do not reset your equipment during this time.

  • We can confirm as of Sunday 31/07/2022 issues affecting the Broadband and Voice services in the Ulcombe and the surrounding areas are now resolved. If you continue to have any issues please contact us regarding.

    We thank you for your patience and apologise for any inconvenience caused.

  • Openreach have identified a critical major incident in the area impacting multiple providers. This is due to intentional vandalism of infrastructure, and the police are involved.

    Due to the current national industrial strike action taking place on the 29th of July and the 1st of August, Openreach have indicated that they will reintroduce the priority staircase used in the first COVID lockdown. This means NHS, Police and fire infrastructure will be prioritised for services to be restored during this period.

    Unfortunately due to the nature of the incident and due to the ongoing strike action, we are unable to provide any estimates on time for services to be restored.

    Please be assured we are working closely with Openreach to limit the impact this has on our customers and ensure service restoration.

    We thank you for your continued patience and apologise for any inconvenience that these issues may be causing you.

  • 28th July 2022

    No incidents reported

    27th July 2022

    Engineers have visited the site and connections are back online, if you continue to have any issues please contact our support team.


    We are aware of issues effecting part of Beauport Holiday Park. Engineers are scheduled to attend the site first thing tomorrow morning.

    Apologises for any inconvenience this may cause, please do not reset your equipment.

    26th July 2022

    No incidents reported

    25th July 2022

    No incidents reported

    24th July 2022

    No incidents reported