All systems are operational

Incidents

1st April 2021

We are aware of an issue affecting our core network in London, affected traffic is currently being re-routed over Our redundant links. Please do not reset your equipment at this time.

  • This issue has now been resolved.

  • 31st March 2021

    WiMAX (Wireless Broadband) WiMAX Outage in Minster, Thanet Area

    We are aware of a UK Power Network Outage affecting a transmitter site in Minster, Thanet. UK Power Networks Engineers are en route to resolve the power issue.

  • UK Power Networks Reference: INCD-247572-G

    UK Power Networks have managed to restore power to the area where our repeater is fed from. Our Wimax connections should now be back online (unless you still have no power)

    Apologies for any inconvenience this outage may have caused

  • 30th March 2021

    No incidents reported

    29th March 2021

    We are currently aware of an issue affecting Park Holidays Felixstowe Beach and Suffolk Sands - Wimax and Fibre connections are currently offline.

    This is dues to contractors on the park damaging a cable. This is currently being investigated and further updates will be advised in due course.

    Please do NOT reset your routers.

    Apologises for any inconvenience this may cause.

  • Openreach have now repaired the faulty Fibre cables and connections should now be back online.

    If you have any issues now, please report to our support team in the normal way, either calling 01227668901 opt2 or emailing support@vfast.co.uk.

    Apologies for any inconvenience this may have caused.

  • Openreach Engineers arrived on site at 14:15 and are currently investigating. We are currently awaiting further updates.

  • 28th March 2021

    Service has been restored to all of Beauport holiday park.

    27th March 2021

    No incidents reported

    26th March 2021

    No incidents reported

    25th March 2021

    Park Holidays Oaklands, St Osyth, Martello and Seawick Parks are all currently offline due to power maintenance by the parks.

    This should be back on from around 4.15pm today, Please do NOT reset your routers.

    Apologies for any inconvenience this may cause.

  • The mains power has now been restored and connections at Oaklands, Martello, Seawick and St Osyths should now be back online.

    Apologies for any inconvenience this may have caused.

    If you still have an issue please contact our support team on 01227 668901 opt2, or email support@vfast.co.uk